Computer security is more important than ever, as cyber threats like the Counter.wmail-service.com Trojan pose significant risks to your system. This malicious software can wreak havoc on your computer, from stealing your information to hijacking your browser. To safeguard your computer and remove the Counter.wmail-service.com Trojan, follow the step-by-step guide below.
Remove Counter.wmail-service.com Trojan [Virus Removal]
Follow the below steps to remove the Counter.wmail-service.com Trojan:
Step 1: Terminate Malicious Processes with Rkill
Rkill is a valuable tool that helps end known malware processes, allowing your security software to clean your computer effectively. Here’s how to use it:
- Download Rkill
- Double-click the downloaded file, iExplore.exe, to run it.
- Rkill will terminate malicious processes and fix certain system settings.
- Do not restart your computer; proceed to the next step.
Step 2: Uninstall Malicious Programs
Sometimes malware disguises itself as legitimate software. Follow these steps to manually uninstall any suspicious programs:
- Open Windows Settings by pressing Windows+I on your keyboard or right-clicking the Start button and selecting “Settings.”
- Click “Apps” and then “Apps & features.”
- Scroll through the list of installed programs to find any unfamiliar or suspicious software.
- Click on the suspicious program and select “Uninstall” to remove it.
Step 3: Remove Malicious Browser Policies
Malware often sets malicious browser policies. To remove them, follow these commands:
- Type “cmd” in the Windows search bar.
- Right-click on the Command Prompt result and select “Run as administrator.”
- Click “Yes” when the User Account Control prompt appears.
- Enter the following commands one at a time:
RD /S /Q "%WinDir%\System32\GroupPolicyUsers"
RD /S /Q "%WinDir%\System32\GroupPolicy"
Step 4: Delete Malicious Files and Folders
To eliminate scheduled tasks and folders created by the malware, follow these instructions:
- Delete Malicious Scheduled Tasks:
- Search for “Task Scheduler” in Windows search.
- Locate the malicious task, right-click on it, and select “Delete.”
- Delete Malicious Files in AppData\Roaming Folder:
- Press Windows+R, type “%AppData%,” and click “OK.“
- Look for folders with names like Default, Chrome32, Energy, Bloom, and Travel. Delete any suspicious folders.
- Delete Malicious Files in AppData\Local Folder:
- Press Windows+R, type “%localappdata%,” and click “OK.”
- Delete the Default, WindowsApp, and ServiceApp folders.
- Inside the Google folder, navigate to Chrome > User Data > Default (or Profile) > Extensions and delete any suspicious extensions.
- Remove Chrome Shortcut Modification:
- Right-click on the Google Chrome shortcut on your desktop or Start Menu and select “Properties.”
- Under the Shortcut tab, check the “Target” field for any added commands and remove them.
Step 5: Reset Browser Settings to Default
Reset your browser settings to remove any unwanted extensions, settings, and notifications:
- Follow the browser-specific instructions provided in the article to reset Chrome, Firefox, Microsoft Edge, and Internet Explorer.
Step 6: Use Malwarebytes to Remove Trojans and Browser Hijackers
Malwarebytes is a powerful anti-malware tool that can detect and remove a wide range of malware. Here’s how to use it:
- Download Malwarebytes
- Run the installer and follow the prompts.
- Start a scan with Malwarebytes to identify and remove any remaining threats.
- If prompted, restart your computer.
Step 7: Scan with HitmanPro for Rootkits and Other Malware
HitmanPro is a cloud-based scanner that can uncover hard-to-detect malware. Here’s how to use it:
- Download HitmanPro
- Run the installer and perform a system scan.
- Review the scan results and remove any detected malware.
Step 8: Use AdwCleaner to Remove Adware and Browser Policies
AdwCleaner is a tool designed to remove adware and reset browser policies:
- Download AdwCleaner
- Install and run AdwCleaner.
- Enable “Reset Chrome policies” and click “Scan.”
- Quarantine and remove any detected items.
- Restart your computer if prompted.
Following these steps will help protect your computer from threats like the Counter.wmail-service.com Trojan. Be vigilant and stay safe online by practicing good security habits and using reputable antivirus and anti-malware software.